Lettre-type - Avis de paiement et réclamation pour produits abîmés

Dear [Mr or Mrs or Sirs], We acknowledge receipt of your consignment and have given instructions to our bank to make necessary arrangements for a letter of credit for [somme] to be paid against your pro-forma invoice [numéro]. The proceeds will be credited to you as soon as [banque] receives the documents. Otherwise, the [products] were not packed as we recommended, that is individually wrapped and no more than ten items in a crate. Consequently, some of them were broken. You will find attached the list of these. We thank you to replace them in our next shipment or to have this featured on our credit note. Yours sincerely [votre nom] [votre fonction]