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Réclamation pour livraison de produits abîmés

Dear [Mr or Mrs or Sirs],    We are sorry to inform you that ten of the thirty [produits] that have been delivered to us on [date] are damaged and that we cannot propose them to our customers.    We thank you to [action]. We trust you will do your best to solve the problem...

Réclamation pour produit défaillant

Dear [Mr or Mrs or Sirs],    We have purchased [produit] from you on [date] and have the regret to inform you that until now, it has never functioned as expected.  We remind you that we insisted on the point that it should [spécifications de fonctionnement] and that you ensured us of its compatibility with [produit]....

Réclamation pour mauvaise conduite d'un employé

Dear [Mr or Mrs or Sirs],    We have the regret to inform you of the misbehaviour of your employee [nom et fonction]. He [exposition des faits]. We are all the more surprised that we already have required your service by the past and that we were always satisfied with it. This is why we...

Excuses pour réclamation non fondée

Dear [Mr or Mrs or Sirs], We thank you for your letter of [date] in which you confirm us that you have settled your invoice at the date of [date]. We have checked our records and have indeed noticed that the sum of [montant] had been credited but to another account. The mistake has been rectified and you will...

Excuses pour réclamation non fondée

Dear [Mr or Mrs or Sirs], We thank you for your letter of [date] in which you confirm us that you have settled your invoice at the date of [date]. We have checked our records and have indeed noticed that the sum of [montant] had been credited but to another account. The mistake has been rectified and you will...

Réclamation pour livraison de produits abîmés

Dear [Mr or Mrs or Sirs], We are sorry to inform you that ten of the thirty [produits] that have been delivered to us on [date] are damaged and that we cannot propose them to our customers. We thank you to [action]. We trust you will do your best to solve the problem in due time. We look forward to hearing...

Réclamation pour produits abîmés

Dear [Mr or Mrs or Sirs], We are sorry to inform you that the consignment we received yesterday contained two boxes [numéro] that had been opened and that the [produits] inside were damaged. Ten [produits] can be retailed at a discount, but the other [quantité] are smashed to pieces and are not to be sold. Could you let us know as...

Réclamation pour produits endommagés

Dear [Mr or Mrs or Sirs], The consignment [références], consisting of twenty crates of [produits], was delivered to our premises on [date]. When we checked the crates, we found that three of them had been forced, that the [produits] inside were seriously damaged, and therefore unusable. We have immediately contacted our supplier, and he informed us that the goods were...

Excuses pour réclamation non fondée

Dear [Mr or Mrs or Sirs], We thank you for your letter of [date] in which you confirm us that you have settled your invoice at the date of [date]. We have checked our records and have indeed noticed that the sum of [montant] had been credited but to another account. The mistake has been rectified and you will...

Réclamation

Dear [Mr or Mrs or Sirs], We have the regret to inform you of [affaire]. We trust that you will appreciate how inconvenient this is to us and that you will do in no time what is necessary to remedy the problem. Otherwise, we would have to refer the case to... However, we thank you in anticipation for ensuring us...

Réclamation pour chèque sans provision

Dear [Mr or Mrs or Sirs], Our bank has returned your cheque for [montant], marked "Refer to Drawer". The bill was due on [date] and appears to have been dishonoured. We thank you to send us by return a banker's draft or postal order for [montant], in order to settle your account. In case we would not have received your payment by...

Réclamation pour livraison de produits abîmés

Dear [Mr or Mrs or Sirs], We are sorry to inform you that ten of the thirty [produits] that have been delivered to us on [date] are damaged and that we cannot propose them to our customers. We thank you to [action]. We trust you will do your best to solve the problem in due time. We look forward to hearing...

Refus de réclamation

Réclamation

Dear [Mr or Mrs or Sirs], We have the regret to inform you of [affaire]. We trust that you will appreciate how inconvenient this is to us and that you will do in no time what is necessary to remedy the problem. Otherwise, we would have to refer the case to... However, we thank you in anticipation for ensuring us...