Produits non disponibles (proposition de substitution)

Dear [Mr or Mrs or Sirs],

Thank you for your order [références] of [date]. We regret to inform you that the products are no more available at the moment. This is because [motifs].

We suggest that instead of [produits], we supply you with [autres produits] as replacement. They are first quality and should give you entire satisfaction. We enclose details of these in this mail.

Would you be kind enough to let us know as soon as possible if you wish us to provide you with them.

We apologize for this inconvenience and look forward to hearing from you.

Yours sincerely

[votre nom]

[votre fonction]