Réclamation pour livraison de produits abîmés

Dear [Mr or Mrs or Sirs], We are sorry to inform you that ten of the thirty [produits] that have been delivered to us on [date] are damaged and that we cannot propose them to our customers. We thank you to [action]. We trust you will do your best to solve the problem in due time. We look forward to hearing from you. Yours sincerely [votre nom] [votre fonction]