Refus de réclamation (produits défaillants)

Dear [Mr or Mrs or Sirs], We acknowledge receipt of your letter of [date], in which you inform us that [marchandises] delivered to you as part of order [références] of [date] were faulty. Furthering this letter, we checked and can confirm that they match the sample we sent you and square with your order. You will find enclosed a copy of this order. Therefore, we regret to let you know that we do not feel like meeting your suggestion of [...]. We trust that you will understand our point of view. Yours sincerely [votre nom] [votre fonction]