Refus de réclamation

Dear [Mr or Mrs or Sirs], We acknowledge receipt of your letter of [date], in which you inform us that [motif de la réclamation]. Furthering this letter, we made investigations in order to check if ... I can ensure that [arguments] Therefore, we regret to let you know that we cannot be of more assistance to you on this occasion and do not feel like meeting your suggestion of [demande]. We trust that you will understand our point of view. Yours sincerely [votre nom] [votre fonction]