Refus de réclamation (produits endommagés)

Dear [Mr or Mrs or Sirs], We acknowledge receipt of your letter of [date], in which you inform us that ten [marchandises] delivered to you as part of order [références] of [date] were damaged. We checked our records and have seen that the delivery note was signed by [nom et fonction] with the mention "complete and in good condition". Therefore, we regret to let you know that we do not feel like meeting your suggestion of reimbursement. We trust that you will understand our point of view. Yours sincerely [votre nom] [votre fonction]