Réclamation pour produits endommagés

Dear [Mr or Mrs or Sirs], The consignment [références], consisting of twenty crates of [produits], was delivered to our premises on [date]. When we checked the crates, we found that three of them had been forced, that the [produits] inside were seriously damaged, and therefore unusable. We have immediately contacted our supplier, and he informed us that the goods were in perfect condition when they left their premises. Therefore, we assume that the damage occurred while the crates were being carried. We estimate the loss to be [montant]. These goods being sent at "carrier's risk", we thank you to do as soon as possible what is necessary to make up for the loss we have suffered. You will find enclosed the receipt from your goods depot at [lieu], a copy of the consignment note and of the invoice. The damaged boxes will be kept in our premises for your inspection. We thank you in anticipation for your haste and look forward to hearing from you. Yours sincerely [votre nom] [votre fonction]